We have seen less reputable repair services offer free diagnosis or “gimmicks” like “no fix no fee” which means it’s in their interest to exaggerate problems or sometimes create problems when none exist. Our pricing means if an issue is minor or if a repair does not make financial sense, we will tell you upfront because we have a diagnosis fee or a minimum charge which we apply to all jobs - and we are upfront about it.
Businesses that do not charge a diagnosis fee have been known to exaggerate the issue to get you to spend money when it’s not needed, because if they don’t get you to do any repair, they will make a loss.
We believe in being paid for our skill, knowledge and time. If you also believe that your employer (or customer) should pay for your time, then you understand that our pricing is fair. It’s the way businesses across the world have run services for hundreds of years until the recent gimmicks which is a race to the bottom.
When you book a device in for a diagnosis, your commitment is just for the diagnosis fee – as published on this page. So, if we assume they booked a MacBook in for diagnosis, then the diagnosis fee (also known as the minimum charge) would be £79. Once we complete the diagnosis, we will present our findings with solutions and prices. So, let’s say we found the battery needs to be replaced following the diagnosis, and that’s all that needs doing, and everything else is fine. We will say to the customer, the battery will cost £180, including parts and labour for a retina model, and that will be the total cost, and they will no longer need to pay the diagnosis fee if they proceed with the battery replacement. Alternatively, they can decide they do not want to do the repair for any reason, and pay the diagnosis fee of £79 and take their laptop.
That’s it, it’s as simple as that.