Terms and Conditions
So here goes: We aim to do the repairs as fast as reasonably possible. Where parts need to be ordered we do our best to give a realistic turnaround time, so that you know roughly how long it will take and have realistic expectations (average repairs take 2-5 days. We also have minimum charges or diagnosis charges on most jobs (£149 for iMacs, £79 for laptops and £39 for iPhones/ £59 iPads – An additional £30 Surcharge on Express 24 Hour Diagnosis on iMacs/MacBook’s). Admin fee of £25 is payable if a job is cancelled within 2 hours of booking. After that its the full diagnosis fee.
It is not practical or feasible for us to check devices for every single possible issue when booking in repairs â€“ so we have to take your (customer) word or description of the issue/fault – the issue that needs repairing â€“ because of this, we ask that you (the customer) sign this agreement to release us (the Organisation trading as â€œI Repair Macâ€™sâ€) from all liability relating to any issue/damage which may have occurred before the device was brought to us or after it was brought to us for repair. Any issue/damage includes any damage that could happen during the activity of repair. By agreeing to these terms, you agree to hold (Organization trading as â€œI Repair Macâ€™s) entirely free from any and all liability, including financial responsibility for damage to product brought in for repair, regardless of whether the damage is/was caused by negligence.
It is the customerâ€™s responsibility to back up their data before sending their equipment to us for repair. We cannot accept any responsibility for data loss during checking, repairing, or unexpected events occurring. We accept no responsibility for data loss of any kind while the device is in transit or in our possession. However, where possible we will always back up the data before undertaking any repair work.
It is the customerâ€™s responsibility to collect their device or arrange for it be collected. If after 28 days the deviceÂ has not been collected we will recycle it to recover the cost of storage. Customers should reply to the quotation within 5 working days. Payment must be made within 15 days. Any equipment kept on site by us for more than 28 days since the initial quotation, or issue of invoice, or after 28 days of no communication with us, will be scrapped without notice. A holding fee of Â£5 per day will be charged to customers 28 days after the quotation or invoice has been issued.
YouÂ should fully check the deviceÂ when you take back an unrepaired or repaired. You must make all checks including cosmetic checks while in the shop. We will not accept you coming back 2 days later saying there is a small catch that didn’t exist before. Please check it for your protection as well as ours. We will not take any responsibility after that. This is because some customers may have accidents with their device, or may take their device to another repair shop, or dismantle the deviceÂ by themselves Â – and we cannot be responsible for that.
It is your responsibility to inform us if you have ver attempted either repair your device or if you have ever taken it a repair shop for repair. We cannot provide any warranty on items that have been repaired before by yourself or by any other shop. This is mainly because the system got abused. We also discourage customers from booking such repairs with us. We only take it on if you fully understand and agree to our warranty on, what we term as second or third repair jobs.
It is the customerâ€™s responsibility to supply the charger, password and software required to allow us to work on the laptop: failure to do so may mean we will not be able to complete and test our repair work. We are not able to provide any warranty on work that we cannot test. So it is important that you provide us the password.Â You will still be liable for repair costs because we have been unable to test our work due to no fault of our own. You coming to test it does not suffice, because by then we would have done the job and closed the device, as in the example of iPad Screen Repair, and if for some reason you then test it in our shop, and there are issues, then we will charge again to correct it.
All collection and delivery done through using the Parcel Service (Parcel Force) has an insurance cover of up to Â£100. If you require additional insurance it is your responsibility to notify us. Additional insurance can be purchased in bands of Â£500. At present its Â£3 for every Â£500 worth of cover. So Â£1,500 cover would cost Â£9 as an example.
We offer a 14-day return-to-base warranty for labour on all hardware repairs.Â This warranty will be voided if our warranty sticker has been removed or broken or if the equipment has been modified, or improperly handled.Â The warranty will also not cover further faults, other than those originally specified when the device was booked in.Â The following repairs do not include any warranty unless stated on the final invoice: GPU Re-Flows, Software Repairs, Virus Removal, Spyware Removal.Â All 2nd-user or refurbished parts do not come with warranty unless otherwise stated.
If you do not agree with any part of the terms â€“ then we ask you not to book a repair with us or talk to us for an explanation before booking a repair with us. This is for your own protection as well as ours. We are mainly an online business, and it is your responsibility to read our full terms. By engaging our services you have agreed to our full terms and conditions.
Terms & Conditions
- Our Agreement
1.1 I REPAIR MACâ€™S provides you (the customer) with one-off assistance, advice, repair or technical support service for your computing devices either via an On-Site Service (at our premises) or Remote Support Service, by appointment.
1.2 By ordering services from I REPAIR MACâ€™S, you are entering into a Contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.
1.3 The Contract between us will only be formed when we have received a reasonable description of your support request which falls within the scope of our services, received oral, written or by conduct, acceptance of our pricing structure and terms and conditions. If we do not accept your order for any reason, we will refund any payments already made. If you visit us in-store, the Contract will be formed when we indicate that we have accepted your offer to purchase our Services subject to these Terms by taking payment from you or when we commence the Services, if earlier.
” I REPAIR MACâ€™S ” or ” I REPAIR MACâ€™S Engineer” or “engineer” means a member of the I REPAIR MACâ€™S team or an employee or an agent.
“You” means the client who shall be treated as a domestic or business/ commercial client according to our reasonable discretion
“Home” means the place where you live or a home you own (either as a second property or as a landlord) that is a private domestic property, including any garage or outbuildings connected to your home.
“On-Site Services” means one of our I REPAIR MACâ€™S engineers visits your home (or home office/ business premises if you are a small business) in order to perform technical support services for your computing devices.
“Remote Support Services” means securely accessing your computer from another location via your broadband (not dial-up) internet connection and/or advising your via the telephone, email or online chat.
“Hardware” means computer systems (excluding software) and related parts.
“Software” means software products whether owned by customer or licensed directly to customer from a third party.
“Dataâ€ means software, data, documents, information and/or other files.
“Product” or “Products” includes Hardware and Software.
“Device” or “Devices”Â means any hardware product such as laptop, MacBook, iMac, iPhone, iPad, iPod, USB Hard Disk.
“Service” or “Services” include assistance, advice or technical support services for your computing devices.
“Peripheral” means any device with an external connection to the computer system such as printers, monitors, webcam and scanners.
- Customer acknowledgment
3.1 Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product or Service from I REPAIR MACâ€™S via telephone or email.
3.2 Unless otherwise agreed in writing before work commences, between I REPAIR MACâ€™S, and the customer, these standard Terms and Conditions apply to all work undertaken by I REPAIR MACâ€™S on behalf of the customer.
- Non-exhaustive list of types of work carried out and explanation of terms:-
Consulting: seeking advice from a I REPAIR MACâ€™S engineer.
Diagnosis: Software and/or hardware, and/or system analysis, and diagnosis of existing and potential problems, improvements, usage and impacts.
Specification: Software and/or hardware, and/or system specification, based upon analysis of customer requirements input, environment, how used and needs.
Design: Supply of software and/or hardware, and/or system design(s), prototype(s) or production unit(s); including where appropriate – documentation, manual(s), spares kit(s), prototype(s) and production unit(s).
Contracting: Software writing to customer supplied specification of programme requirements, including user interaction methods if any, programme function, programme error reporting, environment and platform to be used in, language(s) to be used. Contracting of another specified function as agreed beforehand.
Installation: Installation, cabling, setup and configuration of customer supplied equipment for customer’s application within one building on one site.
Prices: All work is charged at rates detailed on the irepairmacs.co.uk website. These prices are liable to change without prior notice or notification.
Copyright: I REPAIR MACâ€™S will hold copyright on all work carried out, however I REPAIR MACâ€™S may release copyright to the customer should this be requested in writing.
- Terms of Payment
5.1 All customers who have not specifically agreed credit terms are immediately required to pay the full amount or remaining amount to be paid at completion of the agreed ad-hoc work.
5.2 For customers who have specifically agreed individual credit invoicing terms in writing (you must have a maintenance contract with us to receive credit facilities), payment is on a 14 calendar days net basis, from date of invoice, payable by cash, electronic transfer of funds, BACS payment or bankers draft in the favour of ” WORKING NOMADS LTD ” and not to any other payee or nominee.
5.3 In those circumstances where we have agreed any credit terms with you in writing, if you fail to make full payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 8% a year above the base rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.
5.4 We reserve the right to seek payment for bank fees incurred with regards to bounced or returned cheques, including those stamped with ‘Refer to Drawer’ and these may also be subject to a Â£25 administration charge.
5.5 Work involving design or supply of hardware requires a 50% deposit of cleared funds prior to the ordering of products/ software or start of any work.
5.6 The Contract will terminate upon completion of the agreed Onsite or Remote Support services work.
5.7 I REPAIR MACâ€™S charges a minimum charge and 1 hour’s labour charge, which is payable upon agreement to booking an appointment, regardless of whether an engineer has remained on-site for a full hour.
- Commencement of Work
6.1 Work will commence at the prior agreed schedule and place between I REPAIR MACâ€™S and the customer, upon receipt of Purchase Order(s) or completion of a Job Sheet via telephone or (at our discretion) by email or in person.
6.2 The customer will ensure that you or your representative (who must be at least 18 years old) must have a basic knowledge of the service required, provide the I REPAIR MACâ€™S engineer with the requested username/password/access details required to facilitate diagnosis or repair and will agree to follow our reasonable instructions.
6.3 Your computer system should have Microsoft Windows XP or later operating system or Apple OSX 10 or later. if you do not have these our I REPAIR MACâ€™S engineer will still reasonably try and complete the requested service but as earlier Microsoft and Apple operating systems are not supported by the respective vendor, you agreed that your chances of a successful resolution may be limited. If any your software is or appears to be unlicensed or fails the vendor’s activation proceedure, we may not be able perform a repair without the need for you to purchase a valid software licence via ourselves.
6.4 If you do not comply with any of the provisions of this Clause 6, our Services may be denied and a cancellation fee of 100% of the cost of the Services may be charged.
6.5 The Contract will terminate upon completion of the agreed ad-hoc work.
6.6 Our services exclude support for the following:
File servers and server operating systems,
Linux-based, Oracle or Android operating systems
Website design, PHP, Java or HTML creation or alteration or other online software services
Video editing or graphic software tutorials
Programming code or bespoke computer applications
Non Apple or Microsoft software on Apple Mac devices
Domain & active directory based networks;
VPN and WAN networks;
Corporate infrastructure hardware (complex firewalls, switches)
6.7 You agree to an estimated 3 Working Day diagnosis window (meaning a I REPAIR MACâ€™S engineer will aim to get a diagnosis done at anytime within the time period). Our I REPAIR MACâ€™S engineers will use reasonable endeavours to adhere to the 3 Working Day Diagnosis Time Scale for In-Store Support, but we cannot always guarantee on schedule diagnosis. In case of delay, our I REPAIR MACâ€™S engineer will normally contact you to advise you of any delay. From time to time factors outside our reasonable control mean that we may have to reschedule a job or a diagnosis or a repair. In such circumstances you can reschedule or cancel the job without penalty.
7.1 Ownership of goods, software, parts, services, or results of services remains the property of I REPAIR MACâ€™S (WORKING NOMADS LTD) and is transferred upon receipt of all payments (cleared funds) in full.
- Limitation of Remedies and Damages
8.1 Customer agrees that I REPAIR MACâ€™S liability and customer’s sole and exclusive remedy pursuant to any claim of any kind, including, but not limited to, a claim in contract, tort, negligence or strict liability shall be (i) repair or replacement, at I REPAIR MACâ€™S option, of defective Hardware or parts thereof, or (ii) a refund of the price allocable to the defective Hardware or part thereof if I REPAIR MACâ€™S is unable to effectively repair or replace such defect within a reasonable time. Customer shall not be entitled to a refund of any service charges paid to I REPAIR MACâ€™S. Any replacement Hardware or parts shall be new or serviceable used Hardware or parts and are warranted for the remainder of the original warranty period. UNDER NO CIRCUMSTANCES SHALL I REPAIR MACâ€™S OR ANY OF ITS AFFILIATES HAVE ANY LIABILITY WHATSOEVER FOR ANY COMPENSATORY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUE, LOSS OF USE, LOST PRODUCTION, LOST DATA, OR COST OF REPLACEMENT HARDWARE OR SOFTWARE.
8.2 Customer acknowledges and agrees that the performance of certain repair services to customer’s Hardware by I REPAIR MACâ€™S may void certain warranties provided by the manufacturer of such Hardware. CUSTOMER ACKNOWLEDGES AND AGREES THAT UNDER NO CIRCUMSTANCES SHALL I REPAIR MACâ€™S. OR ANY OF ITS AFFILIATES HAVE ANY LIABILITY WHATSOEVER FOR ANY ACTUAL, COMPENSATORY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES AS A RESULT OF THE VOIDING OF ANY SUCH WARRANTIES.
- Errors and Omissions
9.1 I REPAIR MACâ€™S makes every effort to ensure the accuracy of the information published in our literature, quotes and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. I REPAIR MACâ€™S makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.
9.2 If an error is made and a product is listed at an incorrect price, I REPAIR MACâ€™S shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, I REPAIR MACâ€™S shall immediately issue a credit in the amount of the incorrect price.
9.3 We do not guarantee I REPAIR MACâ€™S prices listed on other Web sites or price engines.
- Standard Disclaimers
Unless described in the exceptions section, all hardware is warranted for 14 days from the date of supply. This applies only to the parts supplied by I REPAIR MACâ€™S, and all warranties are voided if the product is not as sold, modified by customer or parties acting upon the customer’s behalf, or the product is used or has suffered from use or events that it was not designed for, or beyond the control of the customer and/or I REPAIR MACâ€™S. This also include faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product. Any warranty on services or results of services are made solely at the discretion of I REPAIR MACâ€™S.
All warranties commence from the date of invoice or receipt to the customer from I REPAIR MACâ€™S.
10.2. Customer Specified/Supplied Equipment
10.2a Where work is carried out using equipment and/or software and/or procedures and/or facilities, supplied or at the instruction of the customer, which is then found to be faulty, all work carried out to identify and rectify the problem is chargeable in addition to any quote or order at the suitable rate to the customer. Whether directly instructed to carry this out or not by the customer, when this has to be carried out in order to complete the work for the customer.
10.2b All warranties on any such repairs, modifications and/or rectification of problems, are the responsibility of the customer to arrange with parties who actually perform said tasks.
10.2c These conditions are liable to change from time to time, without prior notice or notification.
10.2d If you are a consumer, please note that these terms, their subject matter and formation, are governed by English law as compliant at time of invoicing with the laws of England & Wales.
10.2.e If you are a business, these terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
10.2f All statutory rights to be unaffected. The rights in relation to any guarantee we give you apply in addition to, and do not affect, your legal rights under the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, or any replacement legislation. You can get advice about your rights from the Citizens Advice Bureau or Trading Standards Department.
10.2g We and you do not intend that any of these terms shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
11.1 I REPAIR MACâ€™S makes every effort to ensure that the information published on this site is correct. However, we do not either warrant or assume any legal liability for the accuracy of any information disclosed.
11.2 I REPAIR MACâ€™S is not responsible for the contents of any off-site pages or links referenced. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages or links by I REPAIR MACâ€™S.
11.3 I REPAIR MACâ€™S is not responsible if the warranty on your device (MacBook, Laptop, iMac, iPhone, iPad) becomes void due to repair being carried out on your device. It is your responsibility to check your warranty terms of your equipment before you book a repair with I REPAIR MACâ€™S. I REPAIR MACâ€™S cannot be held responsible in any way.
11.4 I REPAIR MACâ€™S cannot be held responsible for any special, direct, indirect or consequential loss or damage to users’ computers resulting from the use of this website or its services.
11.5 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
11.6 All contents of the www.irepairmacs.co.uk website are Copyright Â© 2015 I REPAIR MACâ€™S. All rights reserved. Reproduction, in whole or in part, in English or in other languages, is strictly prohibited.